Programme Owner: Sebastin
Key Stakeholder: Contact Center Team
Solution Design: Gowshik
Project Manager: Anto
Developers: CRM team
Testers: TBD
Approver: Sebastin
Discovery Stage
Target Date - 28-Feb-2023
Project Description
Introducing Lead scoring generated by system based on enquiry information captured and projecting the propensity to buy, thereby bringing effeciency in converting the call leads to sale.
| Capabilities | Dev Start Date | Dev End Date | Dev % Comp | Test % Comp | Go Live Target Date | RAG | Remarks | |
|---|---|---|---|---|---|---|---|---|
| Capability 1 | Provision to check the monthly report for Lead to Sale converison for its increasing trend. | |||||||
| Capability 2 | ||||||||